Cancellation Policy

Cancellation Policy

Last updated: January 25, 2024

This Cancellation Policy outlines the procedures and guidelines for the cancellation of online consultancy services provided by Intimate Clinic. Please carefully review this policy before engaging in our online consultancy services.

Online Consultancy Services

Online consultancy services involve the provision of proctology and intimate health advice through virtual appointments. These services are facilitated by healthcare professionals at Intimate Clinic.

Cancellation by the User

Users are encouraged to adhere to the following terms regarding the cancellation of online consultancy appointments:

1. Cancellation Window: If a user decides to cancel their online consultancy appointment within a specified timeframe (e.g., 24 hours before the scheduled appointment), they may be eligible for a refund.

2. Technical Issues: In the event of technical issues on our end that prevent the completion of the online consultancy, users may be eligible for a refund.

3. Professional Unavailability: If the healthcare professional becomes unavailable for a scheduled appointment due to unforeseen circumstances, a refund may be provided.

Non-Refundable Items

Certain items associated with online consultancy services are non-refundable:

• Booking Fees: Any fees associated with booking the online consultancy appointment are non-refundable unless explicitly stated otherwise.

• Completed Consultations: Once an online consultancy session has been completed, the fees for that session are non-refundable.

Requesting a Refund

To initiate a refund request, users should follow these steps:

1. Contact Customer Support: Reach out to our customer support team at refund@intimateclinic.com within the specified cancellation timeframe. Provide your name, appointment details, and the reason for the refund request.

Refund Processing

Upon approval of the refund request, refunds will be processed within a reasonable timeframe. The processing time may vary depending on the payment method used for the original transaction.

Changes to Cancellation Policy

Intimate Clinic reserves the right to modify this Cancellation Policy at any time. Users will be notified of significant changes. Continued use of our online consultancy services after such modifications constitutes acceptance of the updated policy.

Contact Information

If you have any questions or concerns about our Cancellation Policy, please contact us at:

• Email: intimateclinicindore@gmail.com